Customer Account Manager

The Role:

This is a full-time, permanent position for a leading ERP consulting firm with expertise in implementing and supporting financial software solutions for mid-market companies, primarily throughout the Northwestern region of the US. We're looking for an experienced Customer Account Manager to manage a group of assigned clients to identify and present our solutions.

Compensation is a strong base, an aggressive commission plan, and a solid benefit package. Suitable candidates will have 3+ years’ experience with consulting or selling mid-market ERP systems, and the proven ability to "navigate to authority" to secure client engagements.

Responsibilities:

  • Develop and manage relationships with assigned clients to ensure complete understanding of their business and related systems issues/concerns.
  • Understand and help define the business value that our solutions would deliver to the client.
  • Conduct regular meetings with clients to help uncover, identify, and solve business needs.
  • Identify and sell additional professional services opportunities to existing customers.
  • Complete the sales process from beginning to close in an effective and well-managed process.
  • Maintain CRM with your activities, tasks, opportunities, leads, etc. in order to support reporting to senior management to show progress towards sales goals.

Requirements

  • US Citizenship, US Permanent Resident (Green Card), or TN1 visa is required.
  • A BS/BA in business or technology field is preferred.
  • 3 or more years' experience selling Mid-Market ERP Software & Services.
  • Live within commuting distance from the home office (Renton, WA area).

Sales Attributes

  • Ability to build long term relationships.
  • Good listening skills to diagnose and uncover business problems.
  • Self-started and thrives in a fast pace environment.
  • Highly motivated.
  • Proven performance record meeting goals.
  • Technology sales experience including strong use of CRM software.
  • Professional sales training.

Communication Attributes

  • Excellent presentation skills.
  • Actively listens to understand the perspective of others.
  • Handles difficult situations diplomatically.
  • Openly and actively communicates information and takes initiative to communicate extensively.
  • Capable of writing grammatically correct business reports, correspondence and proposals.
  • Confronts issues directly and speaks candidly.
  • Demonstrates negotiation skills.
  • Effective and comfortable communicating with all senior levels of management.
  • Ability to express complex technical concepts in business terms.

Personal Attributes

  • Establishes trust and credibility at all levels of the client’s organization.
  • Strong time management and priority management skills.
  • Takes ownership of both personal and corporate objectives.
  • Handles tasks of high complexity.
  • Anticipate future problems and potential impact of system installation issues/concerns.
  • Ability to build strong relationships within and outside of company.

Compensation

  • Competitive base salary plus commissions on both software and services.
  • Full benefit package:
  • Medical, dental and life insurance.
  • 401(k) plan with employer contribution.
  • Profit Sharing Plan.
  • Paid holidays and PTO.